We have been in business for 11 years, built and managed over 1000 websites, and received numerous support requests. To streamline and deliver the best value possible we created Beluga Care support packages to help address all of our clients’ needs.

$300 per month

Starter

 
$600 per month
Best Value

Advanced

with Urgent Care
 
$1200 per month

VIP

All Services
 
Monthly design and development hours
5
 
10
 
15
 
Monthly theme and plug in updates
 
 
 
Email based support
 
 
 
Your own dashboard
 
 
 
Dedicated project manager
 
 
 
Unlimited content edit requests
 
 
 
Ecommerce support
 
 
 
Unused Support hours never expire!
 
 
 
Phone and Chat support
 
 
 
Unlimited product or blog posts additions
 
 
 
Under 24-hour support response time
 
 
 
Free website redesign every 24 months
 
 
 
Monthly website load speed optimization
 
 
 
Free Monthly SEO analysis
 
 
 
Content SEO optimization for meta tags, titles, keywords, and descriptions
 
 
 
Emergency support available on weekends and during off hours
 
 
 
       

(1) For Advanced and VIP packages hours do carry over month-to-month if not used in the current month. (2) Additional work requested outside of the monthly website maintenance package allotments will be billed at the standard hourly rate of $100 per hour. (3) All response times are during normal operating business hours (Monday – Friday 9 am-6 pm Eastern time zone excluding holidays). (4) Client dashboard is provided via Basecamp and requires registering for a free Basecamp account.

Convenience

  • Request changes via your own dashboard in seconds
  • Unlimited edits to existing content with Advanced and VIP Packages
  • Ability to make requests from any browser or device
  • Fast Turnaround times

Are you interested in getting a great hosting service and support hours? BelugaLab offers both with some additional services that make it the best value offer!

Every package includes:

Your own dashboard

Email based support

Dedicated project manager

Monthly Wordpress and Plugins Updates

FAQ

What happens after I sign up?

We will send a welcome email outlining all the information we need (like current hosting or domain logins, and any other necessary assets). We will add all that information inside your own dashboard and provide access to it
You will also receive monthly reports (on the last business day of the calendar month) on work performed during that month

How can I cancel?

You can cancel at any time! All you have to do is send a cancellation request in writing to support@belugalab.com and complete a quick cancellation survey. The support package will stay active for the duration of the month it was canceled on giving you ample time to migrate the website anywhere you would like.

What do website design and development hours include?

There is no limitation other than time on either design or development. If the task requires more time than your monthly allotment allows additional hours can be purchase at $50/hour

Can I upgrade my package?

Absolutely! You can upgrade or downgrade at any time!

What do I need to provide?

Hosting and domain account access. Contact information for a person or team that will be the point of contact from your side. Questions, answers, instructions, and feedback related to the tasks that you require to accomplish